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Frequently Asked​ Questions

1. Do you take insurance?
For individual mental health counseling, we are currently in-network with United/Optum and BCBS PPO/Choice/Preferred. 
2. What if you don't currently take my insurance?
We accept payments via credit, debit, or health savings account. Out-of-network services for our individual mental health counseling sessions may be reimbursed through your insurance company. You will be provided a superbill to submit to your insurance company for reimbursement. Reimbursements vary based on insurance plans.
3. Do you offer a sliding scale?
We offer an adjusted rate of $50/50-minute session through Open Path Collective to select clients who are experiencing financial hardship, uninsured, or under-insured.
4. Can I use my insurance for career coaching?
Career coaching is not covered by insurance companies. We accept self-pay options for individual career coaching sessions. 
5. How do telehealth/virtual appointments work?
All paperwork, sessions, and payment is offered through a HIPAA-compliant platform in order to protect your health information. You will be sent a secure link to complete all documentation and to join virtual counseling or coaching sessions.
6. What are the benefits of telehealth/virtual sessions?
Telehealth/virtual services are a convenient and accessible way to receive mental health counseling services. You can complete your sessions from the comfort of your home or another space of your choosing. Telehealth/virtual appointments eliminate the need to commute to an office or sit in a waiting room. Research suggests that telehealth/virtual appointments are as effective as in-person mental health counseling services.
​7. Do I need to live in Chicago?
You do not need to live in the Chicago area to utilize our telehealth/virtual services. However, at this time, we are only providing mental health counseling services to individuals who live in the state of Illinois.  Career coaching services can be used by anyone regardless of location.

8. How long can I expect to be in counseling?

The answer to this question varies. During the counseling relationship, we will work together to determine the length and frequency of our time together. Some people would like short-term counseling services (6-8 sessions) and some might want longer-term care (20 sessions or more). It is important to be aware that insurance companies may limit the amount of sessions they will cover. Talk to your insurance company to learn more about your mental health counseling benefits. 

9. What should I expect from career coaching? 

Career coaching is a short-term, solution-focused service. Most individuals meet virtually for 1-4 sessions to work on select career concerns including, making a LinkedIn profile, creating or editing a resume/cv, preparing for interviews, searching for a job, developing a personal statement for college, etc. 

10. Are counseling and coaching services confidential? 

You decide what you want to discuss during sessions. Topics discussed in counseling and career coaching are confidential; however, there are some limits to confidentiality. These limits include, if you share you have a plan to harm yourself or someone else, if you disclose abuse of a child, the elderly, or disabled, if a court order or subpoena is issued, and if outside consultation is needed. Confidentiality and privacy will be reviewed in more detail in the initial intake documents and during your first session. 

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